Swap.com Reviews
Based on 40 customer reviews and online research, swap.com has a consumer rating of 3.5 out of 5 stars, indicating that most customers are generally satisfied with Swap.com.
5 Stars(20)
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4 Stars(6)
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3 Stars(1)
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2 Stars(2)
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1 Star(11)
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How would you rate Swap.com?
Top Reviews
People who shop thrift stores usually do because they have very little money. Having to spend $60 for free shipping seems way to much for a thrift store. Even Walmart doesnt charge that much on new items for shipping. Maybe this store just uses the word thrifty because the stuffs used?
I ordered 8 items from Swap.com. I used a store credit--$37.10--which is MY MONEY. In addition I paid $28.80 to make up the total cost of the order. I received an email in a day or so saying that a glitch caused my order to be cancelled. Imagine my surprise when I received a box with 5 items in it. Three of the items were missing--two were the most expensive items. I kept two of the items in the shipment, totaling $8.10, but now I cannot find a FedEx label on the site with which to return the other three. The company refunded me $10. Does Swap.com surmise that the $37.10 was the company's money? I am so angry. I received a snappy email from Patrick C. Dismissing my claim and affirming the company believes I am due only $10 in refund. I cannot believe the malfeasance. What this company has committed with my order is called larceny. I want to return the items (one was sized on the site as 14, but it was 14W, big difference), and I want a full refund.
Customer Reviews (40)
Great items reasonable prices, on time shipping overall great online thrift store.
This used to be a good thrift shopping experience. Now the site has gone way downhill. Most of the clothes are barely donation quality. The only ones that are halfway decent are way over priced. And you have to search for hours to find a decent cart full, which I did only to find upon trying to check out that all of the items were "no longer available". Hours of time wasted because they no longer update their website apparently. Awful experience! This is the second time it's happened and the last.
I enjoy shopping on Swap.com. Great products, great prices and wonderful customer support.
Ive ordered 3 time from this site and the merch has been really good quality... I tend to lean towards vintage items and this sites selection is excellent, shipping is really fast, the prices are unbelieveable. Highly reccommend
These days, it's hard to get into the thrift shops and mull around for great deals on premium labels. Swap gives you that feeling of locking down a great deal without the guilt of spending a ton of money. So glad I found it!
I've shopped the swap site several times in the last year and LOVE LOVE LOVE Their prices! (Except for shipping fees. Seem stupid to get a few pieces of 2nd hand clothing and have to pay shipping fees. So sign up to their site and you'll receive updates of their sales and look out for the emails that have the free shipping promo code!) If you like clothes and for garage sale prices then go check out their site! You'll find awesome deals and receive your items wonderfully packed withe each item separately bagged for it's safety!
I was looking for animal hats for my son and found so many that I was looking for! Love them all and for the price I was more then satisfied. The ONLY reason I did 4 out of 5 is because all the sizes were not what they should have been but I still love them all. Highly recommend to anyone and will buy from swap.com again! Glad I came across the website. Shipping was even fast and free!
Fast service and pleasant managers. I've got a discount to my baby birthday.
Excellent for buying items. If you are a seller though, just know you will probably make more money at a yard sale. The concept itself is great, but their cut should be less.
I love Swap.com! You log on, you search for a favorite store like J Crew or in general, pants, the size the color.
So many items come up at such great prices. Add them to your cart and check out. It's that easy. Items arrive individually bagged and boxed super quick. It makes me never want to pay full price again.
Swap.com has twice in the last month excluded items from my order and charged me for them. They were more pricey items (in the $40 range). The first time I thought it was a fluke, but now that it's happened again, I'm beginning to wonder if it's not done on purpose. I've tried several times (3 or 4) reaching out to their customer service, with no response. They are completely ignoring me. I ended up having to dispute the charges through my credit card company. Save yourself the hassle and shop elsewhere. Shame on you Swap.com.
Great clothes for fantastic prices and the customer service is awesome, fast shipping and just a great company all around.
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